Clinic Policies

We adhere to the following policies to provide the best service for our clients and their pets. Please take a moment to review the information below so that your visit can be as safe and comfortable as possible.

Safety

We request that all pets entering the hospital be in a pet carrier or restrained on a leash for everyone’s safety. In an accident or injury, it is best to contact the office for advice on handling and transporting your pet.

Appointment Procedures

Office Hours are by appointment. We make efforts to see patients at their scheduled times. If you cannot keep an appointment, kindly contact us so we can offer the time to another patient.

Emergency cases will receive top priority, followed by patients with scheduled appointments.

Payment Policy

Charges for office visits, consultations, and procedures are determined by the time spent with the patient, the severity and complexity of the patient’s condition, and the materials and medications needed.

Estimates can be discussed before treatment is authorized. If medical conditions change during treatment, we will inform you of possible estimated changes.

Payment in full is expected at the time of service. Credit cards and personal checks are accepted, and we offer Care Credit.